Frequently Asked Questions.

Yes. EVchargeME works with an existing Level 2 charger at your property. We don't sell or install chargers — we give you the hardware and app to monetize the one you already have.

It's a weather-resistant box that mounts near your charger and secures the charging cable inside. Drivers can only access the cable through the app after they've booked and paid. It prevents unauthorized use and handles access control.

Most hosts can install the SmartBox in about 10 minutes using the included mounting hardware. No wiring or electrician is needed.

Yes. Indoor mounting (inside a garage, for example) is supported. If your charger is inside and cars park in the driveway, the optional 20' extension cable helps bridge the distance.

NACS/Tesla and J1772. You choose the SmartBox that matches your charger's connector, and each box includes an adapter so drivers with the other plug type can charge too.

No monthly fee. EVchargeME takes a 15% share of your charging revenue. You keep 85% of every session.

If your charger is inside the garage or guests park in different spots, the 20' extension cable gives drivers more reach so they can connect without repositioning their vehicle.

Choose the box that matches your existing charger connector. Each option includes an adapter to support the other plug type, so you're covered either way.

In the EVchargeME app, you set one hourly rate for your charger. Drivers see clear time-based pricing before they reserve.

Yes. Toggle between private and public mode anytime. In private mode, only guests you approve can reserve. In public mode, any driver on the network can find and book your charger.

Set your unit to private mode and approve your guests in the app. They reserve and unlock the SmartBox via Bluetooth — no codes to share.

Yes. You control your schedule with recurring availability windows, blackout dates, and one-off time blocks. Your charger only appears to drivers during the hours you choose.

Your host balance is credited automatically when a charging session ends. Withdrawals are available once funds clear (weekly).

Any minimum charge is shown to the driver before they confirm a session.

Yes. Hosts have a physical key for anytime access to the SmartBox.

Open the EVchargeME app and browse available chargers near you. You can see location, pricing, and availability before you book.

With an active reservation, the app unlocks the SmartBox via a secure Bluetooth connection when you arrive. No physical key needed.

You're billed based on time with the cable checked out, in 5-minute increments. Any minimum charge is shown before you confirm.

After reserving, drivers arrive during the reservation window and check in through the app. Any cancellation or no-show terms are shown before they confirm.

Report the issue in the app. Support is available via chat, email, and phone.

Drivers provide basic verification including payment information, driver's license verification, and vehicle details (make, model, year, color, and license plate).

Yes. When you set up your account, you choose Host or Driver, and the experience adapts based on your role.

EVchargeME is available on both the App Store (iOS) and Google Play (Android).

Yes. Both hosts and drivers use the app — hosts to manage their listing, hourly rate, and payouts, and drivers to find chargers, reserve, unlock, and pay.

Yes. Hosts are required to have active homeowners insurance as part of the verification process.

Hosts provide their address, payment information, driver's license verification, proof of an existing Level 2 charger, and proof of homeowners insurance.

No. EVchargeME does not warranty the charging source provided by the host. The SmartBox and app are the EVchargeME product — your charger is your equipment.

Your general location is visible on the driver map so people can find your charger, but your exact address is only shared with drivers who have an active reservation.

EVchargeME takes a 15% share of your charging revenue. You keep 85%.

If a driver reserves and doesn't arrive within the 15-minute window, the reservation may be released. Any fee is shown before the driver confirms.

Yes. Adjust your hourly rate in the app at any time. Changes apply to future sessions only.

Drivers are charged based on how long they have the cable checked out. This keeps billing simple and predictable regardless of charger speed or vehicle draw.

Clear instructions and EVchargeME signage reduce this. If it happens, support can help resolve the situation.

Make sure Bluetooth is enabled on the driver's phone and they're within range of the SmartBox. If the issue persists, contact support through the app.

Support is available via chat, email, and phone. You can reach us directly from the app or through the Contact Us page on our website.