Legal
One year of coverage for the SmartBox hardware, and how to make a claim.
EVchargeME warrants that for a period of one (1) year from the date of purchase, the SmartBox hardware will be free from defects in material and workmanship under normal use.
If a covered defect occurs within the warranty period, EVchargeME will, at its option, replace the SmartBox with a new or refurbished unit at no charge to the customer.
This warranty does not cover: (i) improper installation, maintenance, adjustment, repair or modification; (ii) misuse, neglect, or accidental damage; (iii) operation outside the specifications provided by EVchargeME; (iv) fire, flood, lightning, extreme weather, or other events outside EVchargeME’s reasonable control; (v) consumable components such as batteries; or (vi) damage during shipment.
This warranty applies only to the original purchaser and is not transferable. A repaired or replacement SmartBox will be covered for the remainder of the original warranty period.
This limited hardware warranty applies only to the SmartBox itself and does not cover third-party EV chargers, vehicles, electrical installation, cellular connectivity, or the availability or operation of EVchargeME’s software or services.
If you need to submit a warranty claim, please either contact us here or send us an email at support@evchargeme.com. We may ask you to provide your order details, SmartBox serial number, and information necessary to diagnose the issue. If the claim is covered, we’ll then open a new warranty claim for you, share the details of how to send your defective SmartBox back to us, and an expected timeline for receiving your new or refurbished SmartBox.